Delivery & Returns

International orders & VAT

From 1st January 2021, we will no longer charge you VAT. However, your order will be subject to VAT, import duty and any other local tax, when it arrives at your country’s border. You will be responsible for paying these taxes to your local authority in-line with your country’s customs procedures.

All shipping prices will be updated during checkout based on your billing and shipping information.

Please note: UK Orders postage charges.

• UK Orders up to £50 in Value - £2.49 postage.
• UK Orders between £50 & £100 in Value - £3.49 postage.
• UK Orders over £100 in Value - £4.49 postage.

International orders - EU Countries

The EU countries are:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

USA

Australia & New Zealand

International orders - Non EU Countries

Shipping and Delivery - UK

All orders are sent from the UK using the services of the Royal Mail.

*All UK orders are sent using Royal Mail  1st class signed for service and are insured.

Optional UK Premium Service(Express Delivery - Next day Guaranteed)  is available for all UK Orders.

All orders placed before 15:30 will be despatched the same day

All Items are manufactured by us, so it can take up to seven working days for orders to be dispatched if the item is not in stock.

Orders to the UK are usually delivered within 1–2 working days of dispatch (If the items are in stock).

If UK orders have not been received within 14 days of dispatch, please contact us and we will (where possible) re-send the order.

Shipping and Delivery - USA

All orders are sent from the UK using the services of the Royal Mail.

All Items are manufactured by us, so if an item is not in stock it can take up to 14 working days for orders to be dispatched.

If USA orders have not been received within 21 days of dispatch, please contact us and we will check tracking details.

Shipping and Delivery - All Other Countries

All orders are sent from the UK using the services of the Royal Mail.

All Items are manufactured by us, so it can take up to 14 working days for orders to be dispatched if the item is not in stock.

Orders sent outside the UK but inside the European Union should be delivered within 7 – 10 working days of dispatch. Orders outside the EU should be delivered within 7 – 14 working days of dispatch.

If your order has not been received within 14 days of dispatch, please contact us and we will check tracking details.

Returns

We deal with every return individually so that we can get to the root of any problems.

We are sorry if you do need to return any of our products and want to make it as easy as possible.

If you wish to return a product, please contact us and state your order number, which item(s) you wish to return and the reason for returning. We will get back to you within 24 hours and help solve any issues.

Any returns due to customer error, may incur a processing fee of 20% of the order value.