Problems Logging in
When you shop with us or to access your account and order details we ask you to Login.
If your email address or password is not recognised, please make sure your are using the exact same email address and password that you used when you first registered.
If you can't remember your password, simply select the 'Lost your password' link on the Login page, input your email address and then follow the steps to set up a new one.
Once signed in you can change many of your details, including your password.
If you still have problems logging into your account, please contact us at firstname.lastname@example.org
We offer several payment methods
Pay via Paypal you can pay with your credit card if you don't have a PayPal account
Pay via Credit Card, Debit Card and other payment methods such as PayPal and Ukash with SecureTrading secure card processing.
If you have an Amazon Pay account, you can pay with Amazon Pay.
All orders are sent from the UK using the services of the Royal Mail.
All orders send using 1st class standard delivery will not be insured and Racebolt will not be held responsible if the orders is lost in postage, if this delivery method is selected.
All orders sent using 1st class signed delivery , are fully insured by Racebolt.
Are my details secure
To enhance security we do not hold any of the financial details that you submit to us.
We keep you information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world.
We do not sell, rent or pass your information on the third parties for marketing purposes with out your express consent.
You will receive a confirmation email after placing your order, showing the product details as well as the shipping address.
The email will be sent to the email provided as part of your billing details during the checkout process.
Keep an eye on your inbox as we'll keep you informed about your order via e-mail.
When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order
You can check your order status by signing into your account.
All items are manufactured by us, so if an item is not in stock it can take up to seven working days for orders to be despatched
Orders to the UK are usually delivered within 1-2 working days of dispatch(if the items are in stock).
Orders are sent from the UK using the services of the Royal Mail
Orders within the European Union should be delivered within 5/10 working days of dispatch
Orders outside the EU should be delivered within 7/14 working days of dispatch
If your order has not been received within 14 days of dispatch, please contact us at email@example.com
We are sorry if you need to return any of our products and want to make it as easy as possible, all returns are dealt with individually to help resolve any issues.
If you wish to return a product, please contact us at firstname.lastname@example.org
and state your order number, which item(s) you wish to return and the reason for returning.
We will get back to you within 48 Hours.
If any returns are determined to your responsibility, a processing fee of 20% will be charged.