Frequently Asked Questions

Use the lost password link on the account login page to reset your password. If the reset email does not arrive, contact the Racebolt team and they can help you regain access to your account.

Pay via Paypal you can pay with your credit card even if you do not have a PayPal account or Secure Trading Pay via Credit Card, Debit Card.

Delivery costs are calculated when you process the order in your basket.

All UK orders are sent using Royal Mail Standard 48hr service and are insured.

All orders sent using 1st Class Standard Delivery will not be insured and Racebolt will not be held responsible if an order is lost in the post when this delivery method is selected. All orders sent using 1st Class Signed Delivery are fully insured by Racebolt.
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To enhance security, we do not hold any of the financial details that you submit to us. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We do not sell, rent or pass your information to third parties for marketing purposes without your express consent.

You will receive a confirmation email after placing your order, showing the product details as well as the shipping address. The email will be sent to the email address provided as part of your billing details during checkout. Keep an eye on your inbox as we will keep you informed about your order by email. When we ship your order we will send you an email explaining that your order has been despatched, along with a link so that you can track your order. You can also check your order status by signing into your account.

All items are manufactured by us, so if an item is not in stock it can take up to seven working days for orders to be despatched. United Kingdom Orders to the UK Mainland are usually delivered within 2 to 3 working days of dispatch if the items are in stock. International Orders are sent from the UK using the services of Royal Mail.Orders within the European Union should be delivered within 5 to 10 working days of dispatch.Orders outside the EU should be delivered within 7 to 14 working days of dispatch. If your order has not been received within 14 days of dispatch, please contact us at info@racebolt.co.uk.

We are sorry if you need to return any of our products and want to make it as easy as possible. All returns are dealt with individually to help resolve any issues.If you wish to return a product, please contact us at info@racebolt.co.uk and state your order number, which item or items you wish to return, and the reason for returning.We will get back to you within 48 hours.If any returns are determined to be your responsibility, a processing fee of 20% will be charged.

If you are a commercial customer and wish to set up a trade account, please call us on +44 (0)1179 654 654 or email us at trade@racebolt.co.uk.