An overview of Frequently Asked Questions can be found below.
I've forgotten my password how do I Login?
Problems logging in When you shop with us or to access your account and order details, we ask you to Login. If your email address or password is not recognised, please make sure you are using the exact same email address and password that you used when you first registered. If you can't remember your password, simply select the ‘Lost your password’ link on the Login page, input your email address and then follow the steps to set up a new one. Once signed in you can change many of your details, including your password, by signing in to My Account. If you still have problems logging in to your account, please contact us at [email protected]
Which payment methods are accepted in the online shop?
We offer several payment methods: Paypal Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account. Secure trading Pay via Credit Card, Debit Card and other payment methods such as PayPal and Ukash with SecureTrading secure card processing. Invoice If you have a trade account with use you can pay... standard terms ... contact us for details +44(0)1179 654 654
What are the delivery charges?
All orders are sent from the UK using the services of the Royal Mail. All orders sent using 1st class standard delivery will not be insured and Racebolt will not be held responsible if the order is lost in postage, if this delivery method is selected. All orders sent using 1st class signed delivery, are fully insured by Racebolt.
How secure is the online shop?
Are my details secure? To enhance security we do not hold any of the financial details that you submit to us. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We will not sell, rent or pass your information on to others for marketing purposes without your express consent.
What happens after I place an order?
You will receive a confirmation email after placing your order, showing the product details as well as the shipping address. This email will be sent to the email provided as part of your billing details during the checkout process. Keep an eye on your inbox as we’ll keep you informed about your order via email. When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order? You can check your order status by signing into MY ACCOUNT, the link is situated in the top menu.
How long will delivery take?
All Items are manufactured by us, so if an item is not in stock it can take up to seven working days for orders to be dispatched. United Kingdom Orders to the UK are usually delivered within 1-2 working days of dispatch (If the items are in stock). United States Orders are sent from the UK using the services of UPS. If the items are in stock, all orders to the East Coast, New York and New Jersey, should be delivered next working day. If your order has not been received within 4 days of dispatch, please contact us. International Orders are sent from the UK using the services of the Royal Mail or UPS. Orders within the European Union should be delivered within 5/10 working days of dispatch. Orders outside the EU should be delivered within 7/14 working days of dispatch. If your order has not been received within 14 days of dispatch, please contact us. Click here for more information about shipping and our terms and conditions.
How do I return a product?
We are sorry if you need to return any of our products and want to make it as easy as possible, all returns are dealt with individually to help resolve any issues. If you wish to return a product, please contact us and state your order number, which item(s) you wish to return and the reason for returning. We will get back to you within 48 hours. If any returns are determined to be your responsibility, a processing fee of 20% will be charged.
Can’t find what you’re looking for? Please call us on + 44(0)1179 654654 or email us at [email protected]