For the purposes of this document the General Data Protection Regulation(2018) will be referred to as GDPR.
Your privacy is critically important to us. At Racebolt, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
Who we are and what does this Policy cover.
We are Racebolt, we manufacturer and sell bolts and kits for Motorcycles.
Below we explain how we collect and use information that you provide to us, along with the choices that you have in respect to that information.
INFORMATION THAT WE COLLECT
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in one of two ways: if and when you provide information to us or automatically through operating our services.
Let’s go over the information that we collect.
Information that you provide to us.
It’s probably not surprising that we collect information that you provide to us. The amount and type of information depends on context of the interaction between yourself and our Services. Here are some examples:
- Basic Account Information.We ask for some information from you if you wish to sign-up for an account with us. For example, we require individuals who sign up for a Racebolt account to provide an email address, Delivery address and a contact number–and that’s it.
- Transaction and Billing Information: If you buy something from us–you will need to provide additional personal and payment information that is required to process the transaction and your payment.
- Communications with Us: You may also provide us information when you respond to Newsletters or communicate with our customer services.
How is your personal data collected.
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- In addition, our website may use customised electronic marketing technology based on “tracking pixels”, such as the “Custom Audience Pixel” (CAP) provided by Facebook, Inc. (Facebook). A tracking pixel collects information from a webpage’s header, such as a visitor’s IP address or browser, which is forwarded to an advertiser (Facebook, Google, etc.) for the purpose of providing advertising to its customers that is based on their personal interests. This technology also allows the advertiser to improve those personalised ads so that they become more relevant to the respective user. Revolver does not use the tracking pixel data for any other purpose.
- In addition, similar CAP's are in use to track users interactions with email marketing. For example, whether a user opens or clicks links within the email content. The tracker is a line of code placed within the email and has access to the header, the subject and body. It also provides information based on a users activity after leaving the email, and whether that leads to a conversion. All marketing has to be opted into by customers, and can be opted out of at any time. This information is used to build profiles used for retargeting and advertising specific to user interest. Revolver doesn't use this information for any other purpose.
- Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
- Technical Data from the following parties:
- analytics providers such as Google based outside the EU;
- advertising networks; and
- search information providers.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from data brokers or aggregators.
- Identity and Contact Data from publicly available sources
Information We Collect Automatically.
- Log Information: In common with most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you browse our site or make a purchase on our site.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that you perform on our site–in other words, who did what, when and to what thing on a site . We also collect information about what happens when you use our Services (e.g., page views, button clicks) along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
How we use the information we collect
We use any information that we have collected about you as mentioned above and as follows:
- To provide our Services–for example, to set up and maintain your account
- To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to.
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Racebolt;
- To communicate with you about offers and promotions offered by us that we think will be of interest to you, solicit your feedback, or keep you up to date on racebolt and our products; and
- To personalize your experience using our Services, provide content recommendations and serve relevant advertisements.
We do not under any circumstances sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
- As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Racebolt, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so.
Your rights under GDPR.
Your ‘data subject’ rights:
You have a number of rights in relation to your personal information under GDPR. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.
Accessing your personal information:
You have the right to ask for a copy of the information that we hold about you by emailing us,or going to our Request personal data page or by writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Correcting and updating your personal information:
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, you can amend it in your account details page My Account .
Withdrawing your consent
Where we rely on your consent as the legal basis for processing your personal information, as set out under How we use your personal information . You may withdraw your consent at any time by contacting us . If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using the unsubscribe link on the newsletter. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Erasing your personal information or restricting its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing us or by goling to our page Request personal data page. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information in the following situations:
- Where you believe it is unlawful for us to do so,
- you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.
In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
Transferring your personal information in a structured data file
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under How we use your personal information, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.
Set Your Browser to Reject Cookies:
At this time, Racebolt does not respond to “do not track” signals on our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Racebolts website. The only drawback with rejecting cookies is that certain features of our website may not function properly without the aid of cookies.
Google Analytics (web analysis/tracking)
This website uses Google Analytics, a web analysis services supplied by Google Inc. ("Google"). Google Analytics uses "cookies", text files which are stored on your computer and which allow your use of the website to be analysed. The information generated by cookies about your use of this website is normally transferred to a Google server in the USA, where it is saved. On this website, Google Analytics has been extended to include a code that enables the anonymised collection of IP addresses (IP masking). This means that, before transfer, your IP address will be abbreviated by Google within the member states of the European Union or in other countries outside of the European Union which are signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA before it is abbreviated. On behalf of the operator of this website, Google uses this information to analyse your use of the website, to compile reports on the website activities and to provide other services for the website operator related to the use of the website and internet usage. The IP address identified from your browser by Google Analytics will not be merged with other data collected by Google. You can prevent the storage of cookies via the relevant setting in your browser software. Please note, however, that in this case you may not be able to use all of the functions on this website. You can also prevent the recording of the data collected by the cookie with respect to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the browser plugin available via the following link ( https://tools.google.com/dlpage/gaoptout?hl=en-GB ).
You can find further information about the conditions for use and data protection at http://www.google.com/analytics/terms/gb.html and http://www.google.com/intl/en/policies/privacy/ .
We also use Google Analytics to analyse data from AdWords and the DoubleClick cookie for statistical purposes. This function can be deactivated via the display specification manager ( https://adssettings.google.com/ ).
15/04/18 Revised and reorganized language throughout to help simplify the policy and and make it GDPR compliant.
09/05/18 Added GDPR rights and explanation for Google Analytics into text.