Terms and conditions, delivery and privacy

Terms & conditions, delivery & privacy

RACEBOLT (A trading name of ANS BRISTOL LIMITED)

 

Terms & Conditions of Sale

PLEASE KEEP A COPY OF THESE TERMS ALONG WITH YOUR ORDER FOR FUTURE REFERENCE

1.1 These terms of sale apply to all goods supplied by ANS Bristol Limited (hereby known as Racebolt) to you, the Consumer.

1.2 No contract exists between you and Racebolt for the sale of any goods until we have received and accepted your order and have received payment in full (in cleared funds). Once your order is accepted, there is a binding legal contract between you and Racebolt.

1.3 At the point when funds have been accepted, a binding legal contract is created and is subject to these Terms and Conditions.

1.4 The contract is subject to your right of cancellation (see below).

1.5 Racebolt may change these Terms and Conditions of sale without prior notice.


2.1 The description and price of the goods you order will be as shown on our website at the time you place your order.

2.2 We endeavour to stock all items featured on our website. If on receipt of your order the goods are not in stock, we will inform you as soon as possible with an estimated delivery date.

2.3 Out of stock items may, at our discretion, be back ordered.

2.4 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

2.5 In addition to the price of the goods, and VAT if residing in the UK or the EU, you will be required to pay a delivery charge for the goods, except where agreed, or where you collect your order from our premises.


3.1 Payment for your goods can be made either by Credit/Debit Card, Cash, Cheque, or direct Money/Cheque Transfer to our bank account. Payment shall be due before delivery/collection of your order. There will be no delivery until cleared funds are received.

3.2 Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you. No credit facility is available.


4.1 The goods you order will be delivered to the address you give when you place your order.

4.2 Orders placed before 3:00 pm on a working week day will be dispatched for next day delivery and will be delivered as per the requested delivery option, provided all items are in stock. (Working week days are any day other than weekends [Saturday & Sunday] and bank or public holidays.)

4.3 If delivery cannot be made to your address for reasons under our control, we will inform you as soon as possible.

4.4 If you deliberately or otherwise fail to take delivery of the goods, Racebolt will accept no liability for any loss of profit or otherwise.

4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Racebolt shall refund or re-credit you within 30 days of notification for any sum that has been paid by you, less any expenses incurred for failed delivery.

4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. We will inform you, if we are aware, of any expected delays regarding delivery of your order.

4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package before signing you must indicate this by signing for the parcel as unchecked. Failure to do so may affect any claims you make thereafter.


5.1 The goods are at your sole risk from the moment they leave our premises.

5.2 Ownership of the goods shall not pass to you until we have received in full all sums due to us in respect of the goods, and all other sums which are or which become due to us from you on any account.

5.3 We shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from us.


6.1 You have the right to cancel the contract at any time before the products have left our premises.

6.2 You must contact us immediately if you suspect a mistake was made during the order process, or if an item is damaged.

6.3 If you exercise your right to return an incorrectly dispatched or damaged item after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address found in our contact us section. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. For your piece of mind, we recommend using recorded or special delivery where a signature is required. If the goods sent to you are found to be damaged or sent in error, replacement items will be duly dispatched and the cost of delivery will be waived.

6.4 Once you have notified us that you are canceling the contract (subject to term 6.1) we will refund or provide a credit note within 30 days of notification for any sum that has been paid by you for the goods.

6.5 Subject to term 6.1, if you do not return goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

6.6 If you return an item that was incorrectly dispatched to you by Racebolt without prior notification to us, you may incur an administrative charge while we investigate the returned items.

6.7 Any items returned to us notwithstanding term 6.1 shall be destroyed, for which you may incur the full cost.


7.1 All goods manufactured by Racebolt and supplied to you are guaranteed free from manufacturing defects.

7.2 This warranty does not apply to any defect in the goods arising from wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow any instructions we provide either verbally or written, or any alteration or repair carried out without our approval or against our recommendations.

7.3 If the goods supplied to you are damaged on delivery, you must notify us within 7 days to arrange return delivery of the damaged item. We will dispatch replacement items, providing upon receipt of the damaged item, it is found to be damaged and we are satisfied that term 7.2 has been adhered to.

7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us in writing via email as soon as possible, but in any event within 7 days from the date you discovered or ought to have discovered the damage, defect or complaint.

7.5 You must keep all documentation pertaining to your order for us to process your claim.


8.1 Racebolt reserves the right to cancel, withdraw, alter, amend, reduce, increase, set in place constraints (for example, but not limited to, time and discount limits), and append any current and future discounts, offers, abatements and discounts at any time, without prior notice.


9.1 Racebolt ´ total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
9.2 Racebolt shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.


10.1 We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

10.2 These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.


11.1 You agree to be legally bound by these terms and conditions once a contract is in place between you and Racebolt (see terms 1.1-1.5).

We recommend you print these Terms & Conditions for your reference.

 

Shipping and Delivery

  • All orders are sent from the UK using the services of the Royal Mail and Air Mail
  • All orders sent using 1st standard delivery will not be insured and Racebolt will not be held responsible if the order is lost in postage, if this delivery method is selected.
  • Overseas orders are charged at standard prices per KG (see postage rates) no matter where or the value of the order.
  • All Items are manufactured by us, so it can take up to seven working days for orders to be dispatched if the item is not in stock.
  • Orders to the UK should be delivered next working day of dispatch. Orders sent outside the UK but inside the European Union should be delivered within 5/10 working days of dispatch. Orders outside the EU should be delivered within 7/14 working days of dispatch.
  • If uk orders have not been received within 14 days of dispatch or overseas within 28 days of dispatch, please contact us and we will (where possible) re-send the order.

 

Returns

We deal with every return individually so that we can get to the root of any problems. We are sorry if you do need to return any of our products and want to make it as easy as possible. If you wish to return a product, please contact us and state your order number, which item(s) you wish to return and the reason for returning. We will get back to you within 48 hours and help solve any issues.

Any returns caused by the you, the customer, may incur a processing fee of 20%.

 

Privacy Notice

ANS Bristol Limited is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register with us. and/or place an order, we need to know your name, delivery address, e-mail address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.

We may also ask you to give us optional contact information, for example your fax number and demographic information like your age or sex.

If you subscribe to our mailing lists for new release and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and merchandise which we believe you might be interested in.

We may also use your information for the purpose of providing you with information about any special offers or features of our web site which we think may be of interest to you and for related marketing purposes.

We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to help identify you and your details on our database.

We monitor customer traffic on an aggregate basis in order to help us develop and improve our web site for the benefit of our customers. In order to enhance your use of the web site you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page so that you may be aware of them. We will also e-mail you should we make any changes and give you a chance to ask us not to use your information in that way. Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Opt In / Opt Out

If at any time you wish to receive information about any other product areas which you currently do not receive, or you wish to stop receiving some or all of the information that we currently send, we will amend or remove your preferences on your instruction via email to [email protected]


Cookies

Our site uses cookies to keep track of your visits to our web site. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things.

We use cookies to deliver contents specific to your interest and to save your password so that you don’t have to re-enter it every time you visit our site.

Cookies help us to recognise when you next visit our web site and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies.


Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Our payment partners use secure socket layer software (SSL) to encrypt all of your personal payment information including your credit card number and your name and billing address. Racebolt internal procedures cover the storage, access and disclosure of your information.


Non-disclosure to third parties

Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent.

ANS Bristol Ltd. may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.


Your consent

By submitting your information and using our web site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this web site so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. We will also e-mail you should we make any changes to give you a chance to ask us not to use your information in that way.


Disclaimer

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. ANS Bristol Ltd. shall not be responsible for any detrimental reliance you place on this web site or its contents.

ANS Bristol Ltd. is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, ANS Bristol Ltd. makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of ANS Bristol Ltd. howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither ANS Bristol Ltd nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Hyper-links

Our web site may contain hyper-links. These hyper-links connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own web site and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other web sites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of ANS Bristol Ltd.


Copyright notice

All product design, images, graphics and the selection or arrangement thereof are the copyright of ANS Bristol Ltd. or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with ANS Bristol Ltd., or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of ANS Bristol Ltd. is strictly prohibited.


Trade marks

All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by ANS Bristol Ltd. in respect of the use of any such trade marks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.